Monday - Friday
7:00AM to 5:00PM Pacific
Toll-free: (888) 349-FACE (3223), option 2
Phone: (650) 631-6400
Email: enterprisesupport@facetime.com
RTGuardian (RTG): FaceTime has announced the end-of life for FaceTime RTGuardian (RTG). Customers with
active service contracts will continue to receive support through December 31, 2010. More information
on affected products, end-of-life milestones, definitions, and dates can be found here. Additional questions
may be directed to the FaceTime Customer Support team at enterprisesupport@facetime.com.
Customers can
also contact their account representative about migration plans to USG.
Greynet Enterprise Manager (GEM): FaceTime has announced the end-of-sale and
end-of life dates for the FaceTime Greynet Enterprise Manager (GEM) product
line. The last day to order the FaceTime GEM product is December 1, 2009.
Customers with active service contracts will continue to receive support based
on the GEM product SKU purchased. Additional questions may be directed to the
FaceTime Customer Support team at enterprisesupport@facetime.com Customers can
also contact their account representative about migration plans.
X-Cleaner Support: FaceTime no longer supports or maintains the X-Cleaner
product. Current customers as of February 24, 2009 have been provided a product
code to download a free year's subscription to Sunbelt Software's CounterSpy
product to insure the continuation of their desktop antivirus and anti-spyware
needs. Questions may be directed to support@xblock.com.
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