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Home | Press Release
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Press Release
Have You Clicked Yet?' Dingo Blue Offers Immediate Live Service To Online Customers
Rapidly growing Australian telco - Dingo Blue - uses FaceTime
Communications to add human touch to online customer service
Sydney, March 8, 2001 - FaceTime Communications Inc., has announced that its Instant CustomerTM Suite of real-time, online instant messaging applications is now being used by Australian telecommunications company, Dingo Blue, to support customers online at its Web site, www.dingoblue.com.au.
Dingo Blue is using FaceTime's solution as a key element in its customer
service strategy. The service enables customers to save time and money,
and avoid traditional hassles by going online. At the company's Web site,
customers can use the live customer service option to sign up, check
account status, change account details and conduct bill payments, as well
as select and purchase products.
FaceTime Instant Customer offers a suite of services and applications that
help e-commerce sites acquire customers, generate sales and build customer
loyalty by bringing a human face to e-commerce. The company's Instant
Messaging (IM) applications transforms instant messaging into the most
profitable, effective strategy for B2C and B2B communications on the web.
Launched in July 1999, Dingo Blue offers a full suite of telecommunications
solutions, including ISP services, long distance and mobile telephony. The
organisation is extending its offerings into other vertical markets,
including financial services.
"The Dingo Blue mission is to continually challenge existing business
conventions. We want to offer the savings and convenience of transacting
business online to our customers," said Ms Katrina Horrobin, Customer
Solutions Director at Dingo Blue. "By allowing us to offer our customers
immediate and personalised service online, FaceTime has helped us create a
comfort level with our customers that was not possible prior to the IM
solution.
"Many organisations are realising the benefits of live, immediate, online
customer service," a FaceTime spokesperson said. "An e-commerce site
should be able to surpass the high level of personal customer service that
is expected by its customers. FaceTime's unique Instant Messaging solution
allows companies to offer immediate human help to their online customers."
Since Dingo Blue first began using FaceTime's Instant Customer solution,
the IM capability has measurably increased customer retention and
satisfaction. The ability to instantly connect with a live customer service
representative is an important aspect of Dingo Blue's online advertising
campaign. The feature is highlighted by the message "Have You Clicked
Yet?"
About FaceTime Communications
FaceTime Communications, based in Foster City, Calif., is the leader in
real-time e-business communications services using instant messaging
networks from AOL, Microsoft, and Yahoo. FaceTime provides a wide array of
Instant Messaging services for the B2C and B2B markets. Its market-leading
customer service applications suite helps e-commerce sites generate sales
and build customer loyalty by enabling live, person-to-person
communication. More than 200 companies rely on FaceTime products and
services, including some of the hottest names in e-business including
Travel.com.au, Hartley Poynton; Dingo Blue, RedEnvelope.com, Wingspan.com,
and Compaq. FaceTime opened its European headquarters in London, in April 2000. For more information, visit FaceTime Communications at www.facetime.com, call 650-574-1600, or instant message the company live, through FaceTime's AOL Instant Messenger BizBuddyName, FaceTimeLive.
Contacts:
FaceTime Communications
Barry Shurtz
(650) 572-5892
bshurtz@facetime.commsr.comm
for FaceTime
Kerry Coulter
kerry@msrdotcomm.com
(415) 447-6115 x4
Michele Barnum
michele@msrdotcomm.com
(415) 447-6115 x3
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