Press Release

FaceTime Announces Support for Microsoft's .NET Initiative Via Interoperability with Windows Messenger

Windows Messenger and FaceTime's Instant Message Director Server Enable Businesses to Manage On-line Presence Detection for Critical Business Applications

FOSTER CITY, Calif. October 29, 2001 -- FaceTime Communications, the premier provider of instant messaging (IM) applications for business, today announced immediate support for Microsoft's Windows Messenger, available with Windows XP. This enables companies deploying Windows XP to use Windows Messenger with FaceTime's family of IM server products for conducting real-time business communication.

"Due to the explosive consumer adoption of instant messaging, corporations are now recognizing the tremendous value and power of applying instant messaging for business," said Blake Irving, Vice President, Communications Division Personal Systems and Devices Group, Microsoft Corporation. "FaceTime's interoperability with Microsoft's Messenger will help lead and expand the adoption of instant messaging in the enterprise."

FaceTime's Instant Message Director (IMD) products, including IMAuditor and IM CallCenter, enable corporations to use presence detection and user identity to enhance their existing corporate communication infrastructure. With IMD, Windows Messenger users are able to identify and detect the presence of customers, suppliers, partners and employees. FaceTime is currently enabling large financial service institutions and enterprise companies with distributed call centers to leverage IM for auditing purposes and real-time business communication.

The FaceTime IMAuditor solution enables firms in the financial services industry such as securities traders, broker-dealers, merchant banks and commodity futures dealers, who are subject to detailed SEC regulations, to monitor and log all instant messaging communication conducted with Windows Messenger. The FaceTime IM CallCenter solution integrates with CRM applications allowing FaceTime's customers to have a record of critical customer communication. It also provides permission-based capability to save a consumer's Microsoft Passport identity to existing CRM records so that the consumer can be contacted via Windows Messenger at a later time for product updates or further customer service communication.

"FaceTime was the early pioneer in leveraging the power of MSN Messenger's real-time communication and presence detection features in our suite of IM server applications," said Glen Vondrick, President and CEO of FaceTime Communications. "Our customers rely upon FaceTime's server technology to interoperate with IM networks and clients, such as Windows Messenger, to create critical business applications. FaceTime enthusiastically supports the .Net initiative as it furthers this promise."

The FaceTime IMD family of products manages all IM traffic, such as auditing, routing and queuing IM sessions similar to the way an Automatic Call Distributor (ACD) manages telephone communication. IMD products support communication to and from Microsoft's new Windows Messenger, AOL Messenger, MSN Messenger, Yahoo! Messenger, and other proprietary enterprise instant messaging solutions. FaceTime's IMD family of products provide:

Administration Services: auditing, monitoring, and data warehousing
Management Services: enabling access to enterprise workers based on business rules, online presence, and configuration management
Gateway Services: Detecting presence and extending access over Public and Enterprise IM networks, telephony systems, e-mail and other emerging channels and networks

About FaceTime Communications
FaceTime Communications enables the safe and productive use of instant messaging, Web usage and Unified Communications platforms. Ranked number one by IDC for four consecutive years, FaceTime's award-winning solutions are used by more than 900 customers – including nine of the 10 largest U.S. banks – for security, management and compliance of real-time communications. FaceTime supports or has strategic partnerships with all leading public and enterprise IM network providers, including AOL, Google, Microsoft, Yahoo!, Skype, IBM and Jabber.

FaceTime is headquartered in Belmont, California. For more information visit http://www.facetime.com or call 888-349-FACE. The FaceForward blog, at http://blog.facetime.com, offers thoughts and opinions about the changing nature of Internet communications.

PR Contact:

Emily Chamberlin
650-762-2945
echamberlin@ar-edelman.com