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Press Release
FaceTime Delivers 'IMAuditor Enterprise' for Centralized Control And Management
of Instant Messaging in the Enterprise
Solution to Provide Businesses with Detection, Administration, Risk Management,
and Reporting of Real-Time Data Flow
FOSTER CITY, Calif., Jan. 27, 2003 -- Furthering its established leadership as the
premier provider of enterprise software solutions that enable customers to
safely deploy and centrally manage real-time business communications, FaceTime
Communications today announced the immediate availability of
IMAuditor
Enterprise to provide businesses with the ability to centrally manage and
control instant messaging communications between employees, partners, and
customers without requiring a change to the existing messenger client or IM
network community. This next-generation, real-time communications management
software solution expands on the rapid market success of FaceTime's
IMAuditor
product chosen by financial services organizations required by government
regulations to track, monitor, and report on their IM communications.
IMAuditor Enterprise extends the regulatory compliance workflow features of
IMAuditor to provide all IT organizations with centralized detection,
administration and reporting for the entire enterprise. This enables businesses
to apply the power of real-time communications to critical business processes
while managing the information security risks associated with its use.
The robust scalability of IMAuditor Enterprise allows organizations to extend
traditional business policies to real-time communications that are otherwise
difficult to manage. Organizations deploying
IMAuditor Enterprise can now
safely benefit from the rapid adoption of real-time communication technologies
such as private and public instant messaging and Web text chat.
"Businesses which require speed to compete in their markets are realizing the
benefits of using instant messaging and other forms of real-time communications
to foster a richer collaborative environment and quicker, personalized customer
service," said Robert Mahowald, research manager at IDC. "With security
management products like FaceTime's
IMAuditor Enterprise, instead of blocking
employee use of instant messaging, IT departments can wield greater centralized
control over IM usage for maximum competitive advantage with lower risk."
New centralized control and risk management functions provided by
IMAuditor
Enterprise include:
Advanced Corporate Directory Integration:
IMAuditor Enterprise further simplifies deployment by integrating with
corporate directories such as Microsoft Active Directory, Sun ONE Directory and
Lotus Domino. This facilitates automated mapping of IM "buddy names" to
authenticated employee IDs, significantly reducing the risk of anonymous
communications and transfer of confidential information through IM fraud.
Microsoft and FaceTime have worked together in the past to deliver enterprise
solutions in the areas of call centers, eCRM, helpdesk, and regulatory
compliance. FaceTime has been selected as a Microsoft ISV to interface with MSN
Messenger Connect to provide advanced security, management, control, logging,
auditing and compliance capabilities for all MSN enterprise users. As a result,
all of FaceTime's enterprise customers currently utilizing the MSN Messenger
network for business will be able to upgrade to the MSN Messenger Connect
service.
Local Routing of Public IM Communications:
Communication between employees over public IM networks such as AOL, MSN, and
Yahoo! is routed internally over a set of
IMAuditor Enterprise servers
deployed within the enterprise for complete monitoring and control. This
eliminates the risk of sensitive information leaving the corporate network and
being exposed outside enterprise walls.
Secure User Authorization:
Enterprises can assign authorization levels to employee IDs to control
electronic information flow across business units and corporate ranks. This
eliminates the potential risk of unauthorized internal access to confidential
information.
Advanced Monitoring and Intercept:
Enterprises can monitor, intercept and report on IM messages based on business
policies implemented automatically through a highly sophisticated set of
configurations. This distinctive capability empowers enterprises with the
ability to manage the risk of inadvertent disclosure of sensitive information
on multiple IM networks.
Enterprise Application Integration:
IMAuditor Enterprise's extensible gateway architecture enables future
integration capabilities for incorporating IM capabilities such as real-time
presence to other enterprise workflow applications, including collaborative
portals and customer service applications.
Compliance Auditing Workflow:
IMAuditor Enterprise seamlessly integrates to existing email content scanning,
natural language processors, and WORM drive storage infrastructure in use
within the financial services community to ensure consistent and reliable
processes that meet regulatory compliance auditing workflow requirements.
Through its partnerships with iLumin Assentor, Entelagent, KVS, and Zantaz,
FaceTime provides a single comprehensive solution for enterprise use of
electronic text communications including email and instant messaging.
"IMAuditor Enterprise was designed with the help of our financial services
customers, which initially deployed
IMAuditor for regulatory compliance
purposes but are now seeing rapid growth of IM throughout the enterprise," said
Glen D. Vondrick, FaceTime's president and CEO. "IMAuditor Enterprise extends
the strengths of its predecessor by delivering the most comprehensive
centralized management and control solution for any business operating in a
time-sensitive environment, while helping to manage the information security
risks posed by the proliferation of real-time collaboration technologies across
the enterprise."
IMAuditor Enterprise is a software server solution installed behind enterprise
firewalls to support IM services from the world's leading IM network providers,
including AOL, Microsoft, IBM Lotus, Yahoo!, Reuters, and Communicator Inc.
IMAuditor Enterprise, combined with the recently announced AOL AIM Enterprise
Gateway product, provides users with the only authorized gateway to the world's
largest IM network for a powerful, complementary solution for managing multiple
IM networks used in the enterprise.
Over 50 current IMAuditor customers will automatically receive the new
IMAuditor Enterprise solution.
About FaceTime Communications
FaceTime Communications enables the safe and productive use of instant
messaging, Web usage and Unified Communications platforms. Ranked number one by
IDC for four consecutive years, FaceTime's award-winning solutions are used by
more than 900 customers – including nine of the 10 largest U.S. banks – for
security, management and compliance of real-time communications. FaceTime
supports or has strategic partnerships with all leading public and enterprise
IM network providers, including AOL, Google, Microsoft, Yahoo!, Skype, IBM and Jabber.
FaceTime is headquartered in Belmont, California. For more information visit
http://www.facetime.com or call 888-349-FACE.
The FaceForward blog, at http://blog.facetime.com,
offers thoughts and opinions about the changing nature of Internet communications.
PR Contact:
Emily Chamberlin
650-762-2945
echamberlin@ar-edelman.com
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