Press Release
Open Text Extends Enterprise Records Management with Controls for Instant Messaging Conversations
Partnership with FaceTime Ensures Visibility and Control Over Real-Time Communications
ARMA 2007, Baltimore - October 8, 2007 - Open Text™ Corporation (NASDAQ:
OTEX, TSX: OTC), the largest independent provider of enterprise content
management (ECM) software and solutions, extended its lead in records
management today with new offerings designed to help organizations better
manage content created in real-time communications applications such as instant
messaging (IM) as well as incorporate the content into records management and
compliance initiatives. Offered in partnership with FaceTime Communications,
these solutions broaden Open Text offerings for enterprise records management
to encompass all types of electronic communication.
Companies in all industries, as well as government agencies, are faced with the
daunting task of monitoring and managing legal and compliance risks associated
with rapidly proliferating forms of electronic communications that now include
corporate intranet-based email, Internet email systems such as Hotmail, various
forms of Web-based communications, such as IM and Skype, as well as Web 2.0
social networking sites such as MySpace, blogs and Twitter. Most organizations
are still working through the best way to balance the productivity benefits of
social networks and instant messaging with the potential for risk to the
enterprise. IM conversations can be subject to discovery just like business
documents and therefore must be managed throughout their lifecycle. Open Text
and FaceTime have released a podcast that explores these challenges companies
face.
Open Text and FaceTime provide organizations with the ability to manage
electronic communications currently in use and new forms that are likely to
emerge in the coming years. With FaceTime, enterprises gain a powerful tool for
securing, managing and monitoring public IM and enterprise IM such as Microsoft
Live Communications Server (LCS) and IBM Lotus Sametime, as well as protecting
against other greynets that can potentially open the door to hackers and
malware. This capability, integrated with Open Text's Livelink ECM, allows
customers to selectively retain, archive and destroy IM conversations in order
to meet compliance and eDiscovery requirements.
"Open Text is once again leading the market in innovation. In partnership with
FaceTime, we can now enable customers to enforce a consistent, centralized
policy across all environments including IM and email," said Peter Lipps, Vice
President & General Manager, Enterprise Records Management Business at Open
Text. "This helps companies minimize the cost and complexity of storing
electronic content for legal and business purposes and offers the protection
necessary for favorable outcomes in the event of litigation or audits."
FaceTime commands the longest track record of any vendor in the IM and greynet
security market and, according to industry analyst International Data Corp.,
has led the IM management vendor segment in market share in each of the past
three years. The company has more than 900 customers (including nine of the top
10 U.S. banks) spanning nearly 2.5 million seats.
"End users continue to take business communications into their own hands,
downloading and using real-time collaborative applications often without a
complete understanding of the risks," said Frank Cabri, Vice President of
Marketing and Product Management for FaceTime. "The challenge is finding the
right balance between enabling employee use of these applications while
minimizing risk to the enterprise. This is best achieved in the context of
broader enterprise compliance and security initiatives. We believe our
collaboration with Open Text gives us the ability to deliver on that promise."
Records Management Leadership
Open Text is a worldwide leader in records management, furthering its position
this year with a range of new solutions that allow companies to extend records
management practices across content types stored in multiple systems. In April,
Open Text became the first ECM vendor to offer an SAP-endorsed business
solution for records management (http://www.opentext.com/news/pr.html?id=1872).
The solution is the only one available that lets customers apply records
management rules to content in SAP applications. Open Text was also
first-to-market with a records management solution for Microsoft Office
SharePoint Server 2007 earlier this year
(http://www.opentext.com/news/pr.html?id=1835).
Open Text's records management solutions are certified as compliant with the
U.S. Department of Defense 5015.2-STD, a key standard for records management
software used in corporations and governments. Open Text's solutions are also
certified under the United Kingdom's TNA regulations and Australia's VERS
regulations.
Analyst Recognition
Open Text was named a leader in "Forrester Wave™: Records Management, Q1 2007,"
published on March 14, 2007, and authored by Barry Murphy with Connie Moore.
The company's solution was one of only three named leaders out of 12 solutions
included in the study. Open Text also received a "strong positive" rating in
Gartner Inc.'s January 30, 2007 report titled: "MarketScope for Records
Management, 2007*" authored by research vice president, Kenneth Chin. Open
Text's strong positive rating was the highest possible rating in the report,
which covered solutions from 11 software companies.
Open Text will be exhibiting at booth #927 at ARMA International's 52nd Annual
Conference & Expo to be held October 7 - 10 in Baltimore, MD. For more
information about ARMA International's Annual Conference, please visit:
www.arma.org/conference/index.cfm.
For more information about the combined strengths of Open Text and FaceTime, go
to:
www.opentext.com/2/sol-products/sol-pro-email/pro-ll-instantmessaging-facetime.htm.
To learn more about Open Text's industry leading records management solutions
go to: www.opentext.com/2/sol-products/sol-pro-records-management.htm.
About FaceTime Communications
FaceTime Communications enables the safe and productive use of instant
messaging, Web usage and Unified Communications platforms. Ranked number one by
IDC for four consecutive years, FaceTime's award-winning solutions are used by
more than 900 customers - including nine of the 10 largest U.S. banks - for
security, management and compliance of real-time communications. FaceTime
supports or has strategic partnerships with all leading public and enterprise
IM network providers, including AOL, Google, Microsoft, Yahoo!, Skype, IBM and Jabber. FaceTime is headquartered in Belmont, California. For more
information visit www.facetime.com or call 888-349-FACE.
About Open Text
Open Text™ is the world's largest independent provider of Enterprise Content
Management software. The company's solutions manage information for all types
of business, compliance and industry requirements in the world's largest
companies, government agencies and professional service firms. Open Text
supports approximately 46,000 customers and millions of users in 114 countries
and 12 languages. For more information about Open Text, visit www.opentext.com.
Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995
This news release may contain forward-looking statements relating to the
success of any of the Company's strategic initiatives, the Company's growth and
profitability prospects, the benefits of the Company's products to be realized
by customers, the Company's position in the market and future opportunities
therein, the deployment of Livelink and our other products by customers, and
future performance of Open Text Corporation. Forward-looking statements may
also include, without limitation, any statement relating to future events,
conditions or circumstances. Forward-looking statements in this release are not
promises or guarantees and are subject to certain risks and uncertainties, and
actual results may differ materially. The risks and uncertainties that may
affect forward-looking statements include, among others, the failure to develop
new products, risks involved in fluctuations in currency exchange rates, delays
in purchasing decisions of customers, the completion and integration of
acquisitions, the possibility of technical, logistical or planning issues in
connection with deployments, the continuous commitment of the Company's
customers, demand for the Company's products and other risks detailed from time
to time in the Company's filings with the Securities and Exchange Commission
(SEC), including the Form 10-K for the year ended June 30, 2006. You should not
place undue reliance upon any such forward-looking statements, which are based
on management's beliefs and opinions at the time the statements are made, and
the Company does not undertake any obligations to update forward-looking
statements should circumstances or management's beliefs or opinions change.
Copyright © 2007 by Open Text Corporation. LIVELINK ECM and OPEN TEXT are
trademarks or registered trademarks of Open Text Corporation in the United
States of America, Canada, the European Union and/or other countries. This list
of trademarks is not exhaustive. Other trademarks, registered trademarks,
product names, company names, brands and service names mentioned herein are
property of Open Text Corporation or other respective owners.
FaceTime is headquartered in Belmont, California. For more information visit
http://www.facetime.com or call 888-349-FACE. The FaceForward blog, at
http://blog.facetime.com, offers thoughts and opinions about the changing
nature of Internet communications.
PR Contact:
Emily Chamberlin
650-762-2945
echamberlin@ar-edelman.com
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