AOL Support
FaceTime now offers enterprise-class support for customers using the AOL IM
network as their primary enterprise IM network. A key element of the support
offering is the availability of dedicated support personnel 7x24x365 to help
customers resolve security, control, and management issues related to their use
of the AOL IM network. The support is customized to each company's environment,
from an in-depth understanding of IT and communications infrastructure to
assistance with ensuring that AOL IM network usage, communications and storage
meet regulatory compliance requirements. FaceTime support personnel will
involve AOL's technical support team as needed to ensure timely resolution.
Enterprises using AOL IM will benefit from having a single point of contact for
support of both the IM network and the use of the network with FaceTime
solutions. FaceTime's strategic partnership with AOL ensures that customers
have continuous access to network status updates, advance maintenance
notifications and server-side modifications to guarantee uptime of their
real-time communications infrastructure, an essential component of
effectiveness and efficiency for today's organizations.
To discuss your AOL Support requirements with a FaceTime representative, please
email aolsupport@facetime.com.
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