Enterprise Support

FaceTime's award-winning solutions enable security and compliance for the web, IM and Unified Communications. To ensure customers' networks stay secure and available, FaceTime's worldwide support network offers a range of programs to provide IT staff with unparalleled service and access to qualified technical resources - anywhere, anytime.

FaceTime Enterprise Support is the company's most comprehensive support offering. Available worldwide 7x24x365, Enterprise Support is personalized to individual customer requirements, from an in-depth understanding of the customer's IT infrastructure to assistance with planning for future security requirements as the business and its communications needs evolve.

Enterprise Support goes far beyond the basics to provide assistance with network architecture, planning and design, network and system troubleshooting, custom application programming, database installation and migration, failover and recovery planning, data recovery, network administration and other broadline activities.

FaceTime Enterprise Support includes:

• Two primary points of contact in appropriate geographical locations to coordinate
  • Management and resolution of all open support issues
  • Knowledge of customer infrastructure and configuration
  • Required FaceTime resources for timely and efficient problem resolution
• Two days onsite at customer facilities to learn environment, infrastructure and network configuration
• Proactive planning for version upgrades and change management
• Weekly status calls, planning and case tracking
• Root cause determination on all cases before closing

To discuss your Enterprise Support requirements with a FaceTime representative, send an email to enterprisesupport@facetime.com.